mdi has initiated a new professional service called eyeD Expert, based on its unique eyeD 360 in-service monitoring tool  and in-house expertise, to help carrier customers with immediate support for WDM and ROADM network rollouts. 

eyeD Expert provides a range of support and professional services to carriers, system vendors and optical fiber infrastructure providers who need focused assistance during scheduled fiber characterization projects, link commissioning activities, or rapid deployment of an expert team to troubleshoot faults on revenue generating infrastructure and identify impairments quickly.

“eyeD Expert grew out of urgent carrier requests in multiple markets worldwide,” said mdi CEO David Wright.
“We’ve gotten calls from teams doing high-priority new link commissioning, asking us to come on-site and help
assess fiber system readiness for a variety of bit rates and formats. And we can do this with a single device,
monitoring multiple impairments. This is a game changing offering, compared to the current mode of operation
that requires taking down traffic or using multiple test-sets.”  Mr. Wright added that “carriers with aging fiber
infrastructure can also benefit from this service to address intermittent problems or increasing incidence of
errors. Our eyeD Expert team can deliver a live debrief with the network technicians.” 
 
The eyeD Expert service covers the same impairments and performance factors as mdi’s recently-launched
eyeD 360 network appliance, the only product available on the market to simultaneously provide power level,
OSNR, CD and PMD monitoring on live optical networks. Since there is no need to take down traffic on
operating circuits, the service and the device are perfectly suited to analysis of links already in operation.
 
At the customer’s choice mdi will deploy the device, and either dispatch an expert technician from the US or
Australia to the field or offer remote consultation to the field personnel. mdi customers, both those using the
eyeD 360 device and those contracting the eyeD Expert service, benefit from access to mdi’s growing database
of fiber characterization profiles. The company is also working with its users to configure additional customer
services, under the umbrella brand of mdi services.
 
The eyeD Expert service is available to any requesting carrier starting in June 2009, with one-week lead time.
Standard fees are applicable, including equipment rental, support for reporting, training and consultation. 
 

Download eyeD Expert data sheet